The People Who Outsource Emotional Labor to AI
One day not long ago, Franky, a 40-something woman who lives in the mid-Atlantic region, got an infuriating text message from her aunt. It was just the latest truth-stretching missive she had sent, and Franky’s impulse was to write back: “You’re a liar. You’ve always been a liar. All you do is lie.” Instead, she asked an AI program to write a response that was less “condescending and unnecessarily emotional.” AI-ese, Franky told me, helps make her responses more logical and neutral.





























