Jeffrey Selingo

For decades, higher education seemed immune to market forces, as families stretched to pay almost any price for a top-ranked college. Prestige was seen as synonymous with enduring value: Harvard would always be Harvard, Yale would always be Yale, followed by the Northwesterns and the Cornells, with aspirants such as the University of Southern California and Northeastern further down the ladder.

As colleges unveil their reopening plans for the fall, concerns about the safety of faculty teaching in classrooms populated with young adults have taken center stage. But largely left out of the conversation have been the people actually getting campuses up and running: the staff.Over the past few months, the pandemic has exposed long-standing fissures in the campus workplace. Faculty and staff occupy two very different worlds—a chasm like few others in the American economy.